How do I care for my Jewellery?

Treat your jewellery with love and care. To avoid tarnishing please keep your jewellery away from water, perfumes and creams. We would recommend not wearing it whilst swimming or showering.
Store it in the pouch it comes in to keep away from moisture in the air and oils. 

 

Does your jewellery contain Nickel or Lead?

Absolutely not. None of our jewellery contains Nickel or Lead.

How will I know when my order ships?

You will receive an email once your order has been shipped.

What should I do if the goods I ordered haven't arrived?

Once goods have been dispatched, we will e-mail you. If you haven't received them  within specified time of delivery requested please e-mail at hello@florrieandrose.com

What should I do if I have problems placing my order?

Please contact us at hello@florrieandrose.com

Do you share my personal information?

Never. Please see the privacy policy details for further information.

How do I get you to stop emailing me your newsletter?

Just click on unsubscribe at the bottom of any email.

Can I return my order?

Yes, you have 14 days to return your order. Please read the DELIVERY & RETURNS page for instructions. Return postage is non refundable unless order is faulty.
If you have any questions then feel free to email  hello@florrieandrose.com

Can I exchange my item?

Unfortunately we do not offer exchanges at the moment. If you would like to return your unused item for a refund then please see our DELIVERY & RETURNS page.
 

What if I’m not home for delivery?

Most items will fit in a standard size postbox but If possible give an address where you know you will most likely be, like a work address. If you are not home then a card will be left for you to retrieve the parcel at your local post office.
 


What should I do if my order is damaged in transit?

We do our best to make sure everything is packaged well, but if for some reason your item arrives damaged then please email us with your order details and a photo of the damaged parcel. We will get back to you asap.
 

What should I do if my order is faulty?

We have a strict quality control check on all our items that leave us, but on the off chance something slips by us then please email us with your order details and a photo of the item. Please write FAULTY in the email header. We will get back to you asap.
 


What should I do if some of my order is missing or you have sent the wrong item?

Firstly, we are so sorry if this has happened. Please email with your order number and a photo of the item(s) received. We will sort it our for you asap!